> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cubecraft.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact  team CubeCraft

Pick the route that matches what you need. Picking the correct one from the get-go will save you time!

| I want to | Go to |
| ---- |
| Appeal a punishment | [appeals.cubecraft.net](https://appeals.cubecraft.net) |
| Report a player or a bug | [Report a player] or [Report a bug] |
| Ask a general question | `#team-help` on [Discord](https://discord.gg/cubecraft), or the chat button at the bottom right of this page |
| Ask about a purchase, refund or subscription | sales@cubecraft.net |
| Ask about your personal data | support@cubecraft.net |
| Anything else | support@cubecraft.net |
| Ask about a decision a specific team member made | Message them on the forums, more info below |

||| Appeals sent by email or live chat cannot be processed. They have to go through the appeals site, which is the only place the moderation team sees them.

## Discord

Our Discord is the fastest route for general questions. Use the language buttons in `#team-help` to reach team members who speak your language natively, due to being forwarded to a smaller group of moderators respond times may be longer.

## Messaging a specific team member

Useful when you want clarity on a closed report or a denied appeal. You need a passport account, see [passport] on how to create one.

###### Start a conversation with them on the forums
 
...from a forum post
1. Click the forum avatar of the poster
2. Click "start a conversation"

... from a list of Team members
1. Head on over to [cubecraft.net/members/](https://www.cubecraft.net/members/?key=staff_members) or use the sidebar and click "members".
2. In the list search for the team member you wish to contact.

...using their username
1. Head on over to cubecraft.net/members/ or use the sidebar and click "members".
2. Use the "Find member" text input, recent online members will appear while typing. If the player hasn't logged in in a while you'll require their full name to find them.

| No Start conversation button? Either you are not logged in, your account is still awaiting approval, or that member has restricted who can message them in their privacy settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/image_1aujpfu.png)
|| Message the person who handled your case, not whoever is online. Anyone else will only be able to tell you to contact them.

## What to include, whichever route you use
* Your Minecraft username/gamertag,
* Your Platform,
* A link to the relevant report,
* Explanation why you're reaching out.