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# How to appeal a ban or mute

||| Do not create a new account to get around a punishment. Bypassing extends the original punishment and triggers a connection block. See [Why is my connection blocked?]

## Before you start

You need your **appeal code**. It is on the punishment screen, along with the reason and the length. To see it, try to join the server while banned, or try to chat while muted.

![Screen received when trying to join](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/image_1qvz8yi.png)
If your code starts with C or V it means you're blocked, not banned. See [Why is my connection blocked?] for more information.

||| Never share your appeal code. Anyone who has it can appeal as you.

## Submit your appeal

1. Go to [appeals.cubecraft.net](https://appeals.cubecraft.net) and choose your edition.
2. Enter your Minecraft username. Your punishment appears, with the date and the team member who issued it.
3. Select **Appeal** and enter your appeal code.
4. Re-read the rules. 
5. Write your appeal, then submit.
6. Optional: tick the email notification box and enter your address to be told when there is a decision. A confirmation email arrives first.

![Example of the appeals site](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/image_13g542a.png)
## What happens next

Your appeal shows as under review. Moderators review appeals as soon as possible. 

|| If you did not turn on email notifications, check the appeals site once a day. You can also try to join the server, or try to chat: if it works, your punishment has been lifted.

||| Asking a team member to look at your appeal does not speed it up. Most of them cannot see it at all.

## Writing an appeal that works

The reviewer is deciding one thing: whether you are likely to break the rules again. Everything else is secondary. They will also weigh how severe the punishment was, how long ago it was, and your record.

* **Say what happened, including the parts that do not help you.** Denying something the moderator has evidence for is the fastest route to a denial.
* **Do not paste a template.** Reviewers read hundreds and recognize them instantly.
* **One appeal is enough.** Submitting more does not speed anything up.

## If you disagree with the outcome

Contact the team member who handled it, and ask about their reasoning. See [Contact the team].

This is not a new appeal, but a way to get more clarity on the reason behind the decision. A prior decision will not get overthrown.

## If Sentinel banned you

Sentinel is our anti-cheat. Its bans read **Unfair Advantage (Sentinel Automatic Cheat Detection)** and are appealed through the same site.

**If a Sentinel appeal is** ${color}[#ff0000](**denied** )and you still believe it was wrong, return to [appeals.cubecraft.net](https://appeals.cubecraft.net), enter the same username, and start a discussion. Include:

* your platform and exact game version,
* the date and time of the punishment,
* what you were doing at the time,
* every mod or client you were running,
* anything else relevant.

That conversation goes to an admin or to the Sentinel development team.

||| If the discussion is also denied, the decision is final. There is nothing further you can do, and contacting other team members will not change it.

## If your appeal was denied some time ago

|| After your initial appeal is denied the appeal process is over and the punishment can't be re-appealed. 

## Punished by someone who has since left the team?

You can still appeal normally. Appeals are handled by whoever is available, not by the original moderator.