> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cubecraft.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The resource pack won't download

Our games send a custom resource pack. When it fails you will see missing textures, blank menus, or a download error on join.

## Try these in order

1. **Check you have free space.** The pack cannot install on a full device.
2. **Clear the stored packs.** On Bedrock, open Minecraft **Settings**, then **Storage**, and clear all cached CubeCraft resource packs. Rejoin and let the pack download fresh.
![Resetting your Minecraft cache](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/resource-pack-wont-download_2a7yp4.gif)
3. **Check packs are allowed.** On Java, the server entry needs Server Resource Packs set to Enabled. 
![Enable Server Resource Packs](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/image_frckpx.png)
4. **Restart the game and rejoin.**
5. **Try a different connection.** School, work and some mobile networks throttle large downloads.

If it still fails, run a netcheck and send us the link. See [Run a netcheck xxx].