> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cubecraft.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Performing a Netcheck

||| Please only follow the instructions on this page when asked to by our Support Team

1. Use the device you're encountering the connectivity issue on and disable any VPN.
2. Visit https://netcheck.cubecraft.net/  and press "**Start test**".
![](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fd711237c800/netcheck-website_cfmbh7.png)

1.  Wait for the test to finish, once finished press "**Copy result link".** 
2. Send the full link to [**support@cubecraft.net**](mailto:support@cubecraft.net?subject=Netcheck%20of%20%5BINSERT%20USERNAME%2FGAMERTAG%5D&body=A%20description%20and%2For%20video%20of%20the%20issue%3A%0A%0AYour%20result%20link%20here%3A%20%0A) by clicking [here](mailto:support@cubecraft.net?subject=Netcheck%20of%20%5BINSERT%20USERNAME%2FGAMERTAG%5D&body=A%20description%20and%2For%20video%20of%20the%20issue%3A%0A%0AYour%20result%20link%20here%3A%20%0A)**.**
3. Edit the subject of the mail to include your **gamertag/username** and add content **showcasing the issue** you're experiencing.

||| Do not share this link with anyone other than support@cubecraft.net as this includes sensitive information such as the location you're connecting from.