When to Contact a Staff Member
If your appeal was denied but you believe you were wrongfully punished or have questions regarding your punishment, you should get in touch with the responsible staff member immediately. If the responsible staff member does not reply within three days or if they are no longer a part of the staff team, then please start a private conversation with the staff manager, AnimalTamer1, on the forums.

If your appeal was denied and you accept your punishment but it is only temporary, it is discouraged to contact the responsible staff member. It is very unlikely that a temporary punishment will be undone before it expires.

If your appeal was denied and you accept your punishment but it is permanent, you are free to contact the responsible staff member to discuss a possible unmute or unban. It is very unlikely that a permanent punishment will be undone within one month of it being issued, so it is highly recommended to wait more than one month before getting in touch with the responsible staff member.

How to Contact a Staff Member
If you need basic staff help, such as an answer to your question or solution to your problem, then our Discord server is the place to be. However, when you are looking for a specific staff member, it is generally recommended to start a private conversation with them on the forums.

Helpers and Moderators are actively looking and replying in our Discord staff help channel. Some helpers and moderators have their private messages on Discord open for everyone; if they do, feel free to leave a message and they will reply as soon as possible. If they don’t, please do not ask them to accept your friend request but use our forums instead.

Members of the Admin Team are less likely to answer on Discord, even after having tagged them, so it is recommended to use our forums when contacting them.

Go to the list of staff members.
Find the staff member you want to message and click their name.
Click "Start conversation".


Add a title (message subject) and compose your message.

What to Say to Staff Members
When starting a conversation with a staff member, it is easier for both them and you if you include the answers to these questions in your message.
What is your username?
What is the problem? Please provide a detailed description.
Do you play on Java (PC) or Bedrock (Console) edition?

If you struggle with writing in English, please use your first language instead. We will find a translator to help translate our conversation.
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