How can I join other players on my device?
What is Platform-Based Matchmaking?
Platform-Based Matchmaking, or PBM for short, is when you join one of our minigames and get placed into a game with the same device input as you are using. For example, if you are playing on an Xbox or PlayStation and you're using a controller, we will automatically try and pair you up with other players on the same device. If there are not enough players within your region or on the device you are using trying to connect to the game of your choice, then you will automatically be placed into a standard game with mixed devices, including keyboard and mouse players.
How can I turn this off?
Currently this process is fully automatic on our server end, and it is is not something that can be turned on or off upon request.
Similar to 'PBM', we also sort players based on the region they are connecting from. Depending on the time you're playing on our network, you might be placed into different game sessions from another one of our datacentres. For example; If you are playing on our network at 1am in the United Kingdom, there is a high chance that you will be placed into a game running from our North American datacentre in Montreal, Canada. We do this so that the minigames fill up faster, and that you can get straight into the action without having to wait.
While this might have a negative effect on gaming experience due to latency, it is very minor, and depends on the location you are connecting from.
If you are experiencing issues during the day when your timezone is most active, and struggling to connect to our network, or experiencing a heavy amount of lag, please inform our support team through our live-chat in the bottom-right corner of your screen, or by emailing email@example.com
Updated on: 08/03/2023