Articles on: Store & Marketplace

I did not receive my purchase, what can I do?

We're sorry to hear you're having issues with a purchase!

Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours.

If you're having issues transferring/paying the money, please contact Tebex Customer Support. They will be able to fix the issue for you directly.

If purchased your item over 24 hours ago and the money did transfer from your account to us, please send an email to and include your:
Transaction ID
Your Minecraft username
Email entered at checkout

If you bought something for our Bedrock server and have not received it, please contact Minecraft support HERE.

Transaction ID

You will receive an email from which you will need in order for us to retrieve your purchase. In this email you will find a Transaction ID (which is located here:)

If you have not received an email from your purchase might not have gone through correctly. Please be patient as it might take up to 7 days for the bank to return the funds to your account.

Minecraft Username

You had to fill this in when you clicked Java Edition.

Make sure you spelled your username correctly. If you entered the wrong username, we would be more than happy to correct it for you.

Email entered at checkout

You filled this in when also filling in your other credentials.

Updated on: 02/03/2023

Was this article helpful?

Share your feedback


Thank you!