I did not receive my purchase, what can I do?

We're sorry to hear you're having issues with a purchase!

Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours.

If you're having issues transferring/paying the money, please contact Tebex Customer Support. They will be able to fix the issue for you directly.

If purchased your item over 24 hours ago and the money did transfer from your account to us, please send an email to sales@cubecraft.net and include your:

Transaction ID
Your Minecraft username
Email entered at checkout

If you bought something for our Bedrock server and have not received it, please contact Minecraft support HERE.

Transaction ID

You will receive an email from noreply@tebex.io which you will need in order for us to retrieve your purchase. In this email you will find a Transaction ID (which is located here:)

If you have not received an email from noreply@tebex.io your purchase might not have gone through correctly. Please be patient as it might take up to 7 days for the bank to return the funds to your account.

Minecraft Username

You had to fill this in when you clicked Java Edition.

Username input

Make sure you spelled your username correctly. If you entered the wrong username, we would be more than happy to refund the rank. Transferring the rank is not possible as it is a subscription. Please contact us using the chat in the bottom right corner or email us at support@cubecraft.net

Email entered at checkout

You filled this in when also filling in your other credentials.

Updated on: 07/07/2025

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