Minecraft Marketplace

• Refunds (Minecraft Marketplace)

  How can I get a refund for a Marketplace Map/Bundle/Rank? If you have made a purchase on the CubeCraft Store or the Minecraft Marketplace, please keep in mind that all these payments go through Microsoft's in-game currency known as Minecoins. You don't purchase any items directly from us, however you purchase the coins to make the purchases on our store. If you have purchased something from our store/marketplace, and you aren't happy about the product you received, please contact Minecraft'sFew readers

CubeCraft Store

• I did not receive my purchase, what can I do?

  We're sorry to hear you're having issues with a purchase! Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours. If you're having issues transferring/paying the money, please contact Tebex Customer Support. They will be able toFew readers

• Refunds (Java Store)

  When can I get a refund? Your purchase needs to have been completed in the last ++14 days++ (two weeks). If your purchase was completed earlier than that, we might be unable to offer you a refund. Non-refundable payment methods Certain payment methods, like Mobile Payments or PaySafe, may noFew readers

• Store Bans

  If you see this message when trying to purchase an item, then it means you are banned from our Java store. Why am I banned? Most store bans occur automatically when you perform a chargeback. Many Minecraft servers use Tebex/Buycraft to host their store, so if a chargeback is performed in one Tebex store, then depending on the policy of other servers, you may be automatically banned from therFew readers

• How to Cancel Your Plus Subscription

  You can cancel your Plus subscription by getting in touch with our support team. The best way to request this is via our live-chat system on our store or by emailing sales@cubecraft.net and providing the details below. Minecraft username Email address used on the purchase Transaction ID of the purchase. (This starts with "tbx" and can be found within your confirmation email) The Transaction ID can be of any of the renewals, or the initial purchase. We require the transaction ID to verifyFew readers

• Why do I need a card on my PayPal account?

  When you checkout with PayPal, your account will require to have a card attached to it. PayPal requires this in their systems to allow you to checkout. Unfortunately this cannot be changed by us or Tebex. PayPal might be doing this for several reasons, including anti-fraud, extra verification or in case of a recurring transaction (such as a Plus subscription), to make sure you have a payment source that can be billed to, in case your balance runs low. If there is no way for you to add a carFew readers