Minecraft Marketplace
Refunds (Minecraft Marketplace)
How can I get a refund for a Marketplace Map/Bundle/Rank? If you have made a purchase on the CubeCraft Store or the Minecraft Marketplace, please keep in mind that all these payments go through Microsoft's in-game currency known as Minecoins. You don't purchase any items directly from us, however you purchase the coins to make the purchases on our store. If you have purchased something from our store/marketplace, and you aren't happy about the product you received, please contact Minecraft'sFew readersMy Marketplace Map/Texture isn't downloading
If you have purchased an item from the Minecraft Marketplace, you might sometimes run into the issue with maps or texture packs failing to download. This isn't a common issue, however it can still happen on occasion. Please try the steps below, as these should help you with downloading your purchased map/texture. Deleting World/Texture Data The process is slightly different depending if you are trying to download a world, or a texture pack. Head to your Minecraft Client's main settings, aFew readers
CubeCraft Store
I did not receive my purchase, what can I do?
We're sorry to hear you're having issues with a purchase! Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours. If you're having issues transferring/paying the money, please contact Tebex Customer Support. They will be able toFew readersRefunds (Java Store)
When can I get a refund? Your purchase needs to have been completed in the last ++14 days++ (two weeks). If your purchase was completed earlier than that, we might be unable to offer you a refund. Non-refundable payment methods Certain payment methods, like Mobile Payments or PaySafe, may noFew readersStore Bans
If you see this message when trying to purchase an item, then it means you are banned from our Java store. Why am I banned? Most store bans occur automatically when you perform a chargeback. Many Minecraft servers use Tebex/Buycraft to host their store, so if a chargeback is performed in one Tebex store, then depending on the policy of other servers, you may be automatically banned from therFew readersHow to Cancel Your Plus Subscription
You can cancel your Plus subscription by getting in touch with our support team. The best way to request this is via our live-chat system on our store or by emailing sales@cubecraft.net and providing the details below. Minecraft username Email address used on the purchase Transaction ID of the purchase. (This starts with "tbx" and can be found within your confirmation email) The Transaction ID can be of any of the renewals, or the initial purchase. We require the transaction ID to verifyFew readersWhy do I need a card on my PayPal account?
When you checkout with PayPal, your account will require to have a card attached to it. PayPal requires this in their systems to allow you to checkout. Unfortunately this cannot be changed by us or Tebex. PayPal might be doing this for several reasons, including anti-fraud, extra verification or in case of a recurring transaction (such as a Plus subscription), to make sure you have a payment source that can be billed to, in case your balance runs low. If there is no way for you to add a carFew readersJava Store FAQ
Frequently Asked Questions When will Multipliers be back? Multiplier Boosters are set to make a return in the coming month. Keep checking our socials for updates! https://discord.gg/cubecraft https://x.com/cubecraftgames Can I still purchase lifetime ranks in the store? It is no longer possible to purchase lifetime ranks on our store as we have moved to a new subscription-based style of rank. This might change in the future, but at this time we have no plans on reverting our storeFew readers