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Guides on how to diagnose issues that you can report to us.
Performing a Traceroute
On Windows: Download WinMTR from https://sourceforge.net/projects/winmtr/ Right click WinMTR and 'Run as Administrator' - Ensure you allow this program through any firewalls/anti-virus programs to access the internet. Enter play.cubecraft.net into the 'Host' box and click 'Start'. Allow this to send approx. 100 packets for a thorough testing, then click 'St
How can I find out what my version is?
What version am I playing on? When it comes to Minecraft versions, there are many from the very first Alpha release all the way up to present day with 1.16.x, however when it comes to Bedrock and Java Edition, these are very different from each other. The biggest known way to detect what version you are playing on is by how you open up Minecraft to connect to our network. If you need to open up the "Minecraft Launcher" in order to install or open up your Minecraft client's session (game),
What is a compromised account?
Guide to compromised accounts If you are reading this guide because you have been banned from our network due to a compromised account, there are a few things you need to do: Change your password immediately. Add security questions to the account. Appeal after. The information provided here is to help you protect your Minecraft account and can also be applied to accounts on other platforms. If your Minecraft account has been compromised, if you are worried it has been compromised or
Can I see or request to delete my personal data?