To find out why your game does not work as expected, or if you are experiencing "lag", we need to get information about the network path between you and the server.

The simplest way to do this is running a tool called MTR.

On Windows with WinMTR:
Download WinMTR from https://sourceforge.net/projects/winmtr/
Right click WinMTR and 'Run as Administrator' - Ensure you allow this program through any firewalls/anti-virus programs to access the internet.
Enter play.cubecraft.net into the 'Host' box and click 'Start'.
Allow this to send approx. 100 packets for a thorough testing, then click 'Stop'.
Press the 'Export as TXT' button, save this to desktop or somewhere you can find it on your computer.
Send the file to Support via email, chat or other methods.

On Mac:
Install homebrew, you can find instructions here: https://brew.sh/
Open a terminal (Using the search function found in the top right hand corner)
Run brew install mtr - this will install the mtr software.
Enter the following command: sudo /usr/local/sbin/mtr -rwbc 100 play.cubecraft.net
You will be asked to enter your password for your Mac. This is normal.
Wait about 2 minutes for it to complete.
Copy the result and send it to Support via email, chat or other methods.

On Linux:
Install mtr trough your package manager.
Run the following command, preferably as root: mtr -rwbc 100 play.cubecraft.net
Wait about 2 minutes for it to complete.
Copy the result and send it to Support via email, chat or other methods.
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