Articles on: Troubleshooting

Performing a Traceroute

Please only follow the instructions on this page when asked to by our Support Team

On Windows:

  • Download WinMTR from https://sourceforge.net/projects/winmtr/
  • Right click WinMTR and 'Run as Administrator' - Ensure you allow this program through any firewalls/anti-virus programs to access the internet.
  • Enter play.cubecraft.net into the 'Host' box and click 'Start'.
  • Allow this to send approx. 100 packets for a thorough testing, then click 'Stop'.
  • Press the 'Export as TXT' button, save this to desktop or somewhere you can find it on your computer.


On Mac:

  • Install homebrew, you can find instructions here: https://brew.sh/
  • Open a terminal (Using the search function found in the top right hand corner)
  • Run brew install mtr - this will install the mtr software.
  • Enter the following command: sudo /usr/local/sbin/mtr -rwbc 100 play.cubecraft.net
  • You will be asked to enter your password for your Mac. This is normal.
  • Wait about 2 minutes for it to complete.


On Linux:

  • Install mtr trough your package manager.
  • Run the following command, preferably as root: mtr -rwbc 100 play.cubecraft.net
  • Wait about 2 minutes for it to complete.

Updated on: 18/12/2020

Was this article helpful?

Share your feedback

Cancel

Thank you!