• I can't connect to CubeCraft

  "Outdated client" or "Outdated server" Your game version is not one we support. See [Which version do I need, and how do I update? xxx] "Outdated server" usually means you updated before we did. That gap is normally a few days after a major Minecraft release. "You are blocked" with a code starting with C or V This is a connection block, not a ban on your account. See [Why is my connection blocked?] for what it means and how long it lasts. It is automatic, it cannot be appealedSome readers

• Other players can't see my messages

  1. You have been muted If a message, as shown below appears, your chat has been suspended by the moderation team. You can appeal a mute exactly like a ban. See [How to appeal a ban or mute xxx]. 2. Communication Suspension by Mojang Studios. If you have not received an official mute from a member of our team and still seem to be experiencing issues witFew readers

• The resource pack won't download

  Our games send a custom resource pack. When it fails you will see missing textures, blank menus, or a download error on join. Try these in order Check you have free space. The pack cannot install on a full device. Clear the stored packs. On Bedrock, open Minecraft Settings, then Storage, and clear all cached CubeCraft resource packs. Rejoin and let the pack download fresh. ![Resetting your Minecraft cache](https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bbSome readers

• Run a netcheck

  Only run this when our support team asks you to. On its own the result tells you nothing useful, and we cannot interpret one that arrives without context. A netcheck measures the route between your device and our servers. It shows where a connection is dropping, which is something we cannot see from our side. Use the device that has the problem. Turn off any VPN. Go to netcheck.cubecraft.net and select Start test. Wait for it to finish, theFew readers

• My account has been compromised

  Guide to compromised accounts If you are reading this guide because you have been banned from our network due to a compromised account, there are a few things you need to do: Change your password immediately. Add security questions to the account. Appeal after. The information provided here is to help you protect your Minecraft account and can also be applied to accounts on other platforms. If your Minecraft account has been compromised, if you are worried it has been compromFew readers