Contact team CubeCraft
Pick the route that matches what you need. Picking the correct one from the get-go will save you time!
I want to | Go to |
|---|---|
Appeal a punishment | |
Report a player or a bug | [Report a player] or [Report a bug] |
Ask a general question |
|
Ask about a purchase, refund or subscription | |
Ask about your personal data | |
Anything else | |
Ask about a decision a specific team member made | Message them on the forums, more info below |
Discord
Our Discord is the fastest route for general questions. Use the language buttons in #team-help to reach team members who speak your language natively, due to being forwarded to a smaller group of moderators respond times may be longer.
Messaging a specific team member
Useful when you want clarity on a closed report or a denied appeal. You need a passport account, see [passport] on how to create one.
Start a conversation with them on the forums
...from a forum post
- Click the forum avatar of the poster
- Click "start a conversation"
... from a list of Team members
- Head on over to cubecraft.net/members/ or use the sidebar and click "members".
- In the list search for the team member you wish to contact.
...using their username
- Head on over to cubecraft.net/members/ or use the sidebar and click "members".
- Use the "Find member" text input, recent online members will appear while typing. If the player hasn't logged in in a while you'll require their full name to find them.
What to include, whichever route you use
- Your Minecraft username/gamertag,
- Your Platform,
- A link to the relevant report,
- Explanation why you're reaching out.
Updated on: 20/08/2026
Thank you!