Minecraft Marketplace
Refunds (Minecraft Marketplace)
How can I get a refund for a Marketplace Map/Bundle/Rank? If you have made a purchase on the CubeCraft Store or the Minecraft Marketplace, please keep in mind that all these payments go through Microsoft's in-game currency known as Minecoins. You don't purchase any items directly from us, however you purchase the coins to make the purchases on our store. If you have purchased something from our store/marketplace, and you aren't happy about the product you received, please contact Minecraft'sFew readersMy Marketplace Map/Texture isn't downloading
If you have purchased an item from the Minecraft Marketplace, you might sometimes run into the issue with maps or texture packs failing to download. This isn't a common issue, however it can still happen on occasion. Please try the steps below, as these should help you with downloading your purchased map/texture. Deleting World/Texture Data The process is slightly different depending if you are trying to download a world, or a texture pack. Head to your Minecraft Client's main settings, aFew readers
CubeCraft Store
I did not receive my purchase, what can I do?
We're sorry to hear you're having issues with a purchase! Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours. If you're having issues transferring/paying the money, please contact Tebex Customer Support. TheFew readersRefunds (Java Store)
When can I get a refund? Your purchase needs to have been completed in the last ++14 days++ (two weeks). If your purchase was completed earlier than that, we might be unable to offer you a refund. How long does it take to get my refund? The time it takes to get the refund highly depends on the payment method used dFew readersJava Store FAQ
Frequently Asked Questions When will Multipliers be back? There are no plans for Multipliers to return as of yet. Keep checking our forums/socials for updates! https://discord.gg/cubecraft https://x.com/cubecraftgames Can I still purchase lifetime ranks in the store? It is no longer possible to purchase lifetime ranks on our store as we have moved to a new subscription-based style of rank. Lifetime Rank & Subscription Questions What happened to my lifetime rank? LifetimeFew readersCancel my subscription
You can cancel your Java rank subscription by getting in touch with our support team. The best way to request this is via our live-chat system on our store (button in the bottom right corner) or by emailing sales@cubecraft.net. In both instances you'll need to provide the following information: Minecraft username Email address used on the purchase Transaction ID of the purchase. (This starts with "tbx-" and can be found within your confirmation email) When we cancel your subscription, yoFew readersWhy do I need a card on my PayPal account?
When you checkout with PayPal, your account will require to have a card attached to it. PayPal requires this in their systems to allow you to checkout. Unfortunately this cannot be changed by us or Tebex. PayPal might be doing this for several reasons, including anti-fraud, extra verification or in case of a recurring transaction (such as a Plus subscription), to make sure you have a payment source that can be billed to, in case your balance runs low. If there is no way for you to add a carFew readers