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Support articles related to purchases and our store.
I did not receive my purchase, what can I do?
We're sorry to hear you're having issues with a purchase! Please follow this article if you purchased your item over 24 hours ago from our Java store and the money did transfer from your account to us. If your transaction was made within the last 24 hours, please wait; some banks must manually approve transactions which can take up to 24 hours. If you're having issues transferring/paying the money, please contact Xsolla's Customer Support. They will be able
When can I get a refund? Your purchase needs to have been completed in the last ++14 days++ (two weeks). If your purchase was completed earlier than that, we might be unable to offer you a refund. Non-refundable payment methods Certain payment methods, like Mobile Payments or PaySafe, may no
How to Cancel Your Plus Subscription
You can cancel your Plus subscription by getting in touch with our support team. The best way to request this is via the chat on our store or by emailing firstname.lastname@example.org Please provide the following details: Minecraft username Email address used on the purchase Transaction ID of the purchase. The Transaction ID can be of any of the renewals, or the initial purchase. We require the transaction ID to verify your identity. When we cancel your subscription, it will automatically expir
Why do I need a card on my PayPal account?
When you checkout with PayPal, your account will require to have a card attached to it. PayPal requires this in their systems to allow you to checkout. Unfortunately this cannot be changed by us or Xsolla. PayPal might be doing this for several reasons, including anti-fraud, extra verification or in case of a recurring transaction (such as a Plus subscription), to make sure you have a payment source that can be billed to, in case your balance runs low. If there is no way for you to add a ca
If you see this message when trying to purchase an item, then it means you are banned from our Java store. Why am I banned? Most store bans occur automatically when you perform a chargeback. Many Minecraft servers use Tebex/Buycraft to host their store, so if a chargeback is performed in one Tebex store, then depending on the policy of other servers, you may be automatically banned from ther